Q&A on Support and Client Services
BUILDING BIM TOGETHER
Q: Will you adapt products for my specific design and BIM process needs?
A: Yes, we’ll customize software for you when needed. It might not even cost you anything. What’s more, you can contribute to the good of the entire TOOLS4BIM Community by initiating innovations that other Revit® users also need.
We constantly improve products based on the wish lists of our clients. If we see that a new function created at the request of one client will also benefit other users, then we’ll do that work for free and incorporate it in a new build of the product. In other cases we develop enhancements for individual clients on a confidential basis and for a fee. But we always welcome client wishes.
A great way to get whatever functionality you’re missing is to become our client! Read more about our development and integration services here.
Q: Can I ask AGACAD for help not only with TOOLS4BIM applications, but also for specific issues of design work, BIM implementation or Revit® use?
A: Yes. We’re not just qualified engineers and CAD/BIM experts, but also BIM enthusiasts. We really love every opportunity to assess new situations, to advise clients on how to resolve problems that have arisen in a specific project, how to eliminate workarounds in Revit® and get more value from BIM. Do contact us, we’re glad to help.
REDUCING BIM STRESS
Q: What should I do when I need quick help to clarify something? How fast will you respond to my questions?
A: We provide individual support for all clients. We’re available for consultation by e-mail, telephone or web meeting. If you have questions that need a quick response, write us at firstname.lastname@example.org. We strive to answer time-sensitive questions on the same working day and always within 24 hours (excluding weekends).
If the matter is especially urgent, calls us at +370 618 55671. We’re in the Eastern European Time Zone, so our working hours for U.S. and Canadian clients are 6 a.m. to 1pm EST. In Europe we’re available from 8am to 6pm CET (7am to 5pm GMT).
Q: Can I request your help on any matters related to using Revit®, so you can point me in the right direction?
A: Yes, we offer consultations not only on applications made by AGACAD but also regarding the use of Autodesk Revit® software. Our experienced Certified Revit® Professionals are at your service.
SECURING INVESTMENT RETURNS
Q: How can I ensure a good return on my investments in TOOLS4BIM applications?
A: Use the application properly and effectively. To that end, we offer clients individual training sessions and additional consulting. Users of each product also get free E-Help learning resources including step-by-step video tutorials, user guides, online expert tips, and more.
Q: Can I quickly start working with BIM tools without investing a lot of time?
A: For the fastest start, we offer 1-hour individual training sessions for new users or those with free evaluation copies. These TOOLS4BIM Power Hours detail how to start and most effectively use the chosen solution or tool in your own context. Each session is led by a qualified application engineer who´s also a Certified Revit® Professional with abundant BIM project experience. So besides product-specific training, they can also answer questions about specifics of a client´s project or how to best use Revit® in a given situation.
Q: I have a software subscription. What do I get for free? Will I face any unexpected additional costs during the contract period?
A: As a licensed user, you get free technical support (installation assistance, updates and patches, resolution of any bugs or software problems, access to new and previous versions) and E-Help self-learning materials (product documentation, video tutorials, expert tips, etc.).
If you attend the TOOLS4BIM Power Hour intensive introductory training for a product, which costs €95, afterward you’ll get 2 free hours of further expert consulting or training during the first year of product use and 1 additional free hour each time you renew your annual subscription.
Beyond all this, you may still want to set aside funds for extra hours of training or consulting by our experts (€95 / hour) regarding issues specific to your projects or to have them create new Revit® families for you, for example.